Nurse Navigator

Our Nurse Navigator program — personalized guidance throughout the cardiac surgery process

Undergoing any major surgical procedure can be a stressful time for both patients and their families. Our Nurse Navigator program gives you personalized, one-on-one guidanc.

Before surgery our Nurse Navigator works with team members to help coordinate and/or oversee:

  • All paperwork
  • Scheduling of diagnostic studies/surgery
  • Patient and family needs with regard to transportation, hotel stays and meals
  • Distribution of educational materials and instructions regarding surgery and patient care

During the hospital stay she works with team members to help coordinate and/or oversee:

  • Communication with patient and family — preoperatively and during surgery — to keep them up-to-date on the process and patient progress
  • Patient visitation
  • Patient discharge instructions, including issuing the Discharge DVD and scheduling follow up appointments.

After surgery she works with team members to help coordinate and/or oversee:

  • Preparation and distribution of digital copies of patient records
  • Communication with patient or family to answer questions and provide solutions
  • Scheduling of doctor appointments, if needed
  • Fulfillment of forms or letters pertaining to the patient’s disability

For more information, please call 718-226-1605 or email us.